SHIPPING INFO

Shipping Service and Rates

 

Shipping Destination Shipping Partner Shipping Cost Delivery Times
In Stock / In Alteration Special Order
United Kingdom Royal Mail FREE- GBP 140 & above

GBP 8 / EUR 11

12- 15 working days 30 working days
Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Gibraltar
Greece
Hungary
Iceland
Ireland
Isle of Man
Italy
Jersey
Latvia
Lithuania
Malta
Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
Switzerland
Turkey
Royal Mail FREE -GBP 140 & above

GBP 12/ EUR 16

10- 20 working days 30 working days
United States & Canada FedEx FREE- USD200 & above

USD 20

5 – 10 working days 21 – 30 working days
Hong Kong SF Express FREE 5-10 working days 21-30 working days
Rest of the World FedEx FREE- USD380 & above

Otherwise,

shipping cost

automatically

be calculated

at checkout.

5 – 10 working days 21 – 30 working days

 

 

 

 

Important Information

  1. All deliveries require a signature upon receipt.
  2. Most orders are shipped within 5-12 working days, if stones and mountings are available. Otherwise, orders will be shipped within 30 working days. If you need an order urgently, please call or email us for assistance.
  3. We do not deliver on Bank Holidays. Delivery service is available from Monday to Friday.
  4. Please note we cannot be held accountable for delays due to Customs. CARAT* cannot be held liable for any import duties payable on orders made as local charges may apply.

Customs & Sales Tax

Orders will be dispatched from Hong Kong. International Shipping Rates do not include customs duties. If your country applies customs duties including Goods and Services Tax, “GST,” and Value-added Tax, ” VAT,” to your order, you will be responsible for paying these upon receiving your purchase. Any additional charges required for customs clearance are the responsibility of the recipient. When your order arrives at customs, our shipping partner, or the customs office will contact you directly to arrange for the payment of any charges due. In some circumstances, our shipping partner is required to pay certain duties and taxes, in advance, on the customer’s behalf. They may pay an advance fee when countries require that duties and taxes be paid prior to customs release. In these instances, they will charge an Advancement Fee that will be invoiced to the recipient. To get estimated duty and tax rates, you may contact your local customs office.

Order Confirmation & Shipment Tracking

If your order is successfully processed, you will receive an email notification from shop@carat.co as your proof of purchase. You may also check the status of your order by logging into your account.

We will send you an email notification the day your order has been shipped with a confirmation of shipment and a tracking number. You may track your order until it reaches you or your recipient’s doorstep. Use this number to track your shipment with the corresponding shipping partner and destination below: